STUDENT SUPPORT ADMINISTRATOR
PART TIME
16 – 24 Hours / week (0.4 – 0.6 FTE)
Are you an Administrative All-Star; Master-Multi-tasker; with a “can-do” attitude and genuine desire to help and meet the needs of Students? Our powerhouse, HQ-crew needs someone to hit the ground running and support Student Services and administration.
Qualifications and experience:
- Administrative experience – ideal if you’ve worked in vocational training or for a Registered Training Organisation but not essential for the right person!
- Sales experience and or exposure to sales processes.
- Top-notch customer service skills, and a demonstrated ability to communicate clearly, effectively and nurture prospective, and current Students.
- We need you to be comfortable with “tech” and digital channels; general office duties; and excel at written and verbal communication.
- Professional, attentive, and accurate in your work; prepared, responsive and willing to meet a challenge.
- A genuine desire to help Students and be part of a team.
Tasks and responsibilities:
- Student Care: be a key point of contact for current Pilates ITC Students with questions about their enrolment, or facilitating support for coursework queries.
- Administrative communications: writing and circulating key milestone and follow-up correspondence to Student cohorts across the country.
- Assist the Admin and Compliance Manager with enrolment- and Student orientation-correspondence and processes.
- General clerical and administrative duties as directed.
- Sales Support: assist with Course enquiries via telephone, email and social media.
Benefits:
- There’s plenty of room to grow the role into something bigger, for the right fit!
- Quarterly bonus incentives.
- Heavily discounted Pilates and wellness services.
- Discounted Pilates ITC Courses, Pathways and Continuing Education events! (If you’re up for it!)
- Membership of a healthy and wellness forward workplace culture.
Email a cover letter and CV with subject line: “Student Support Administrator Role” to catecreedon@pilatesitc.edu.au.
Please note: this is a Perth-based role. WA applicants need only apply.
SALES AND CAREER ADVISOR
PART TIME
16 – 24 Hours / week (0.4 – 0.6 FTE)
Are you a born salesperson, with a sunny personality and a penchant for chatting all things health and education?
Our powerhouse, HQ-crew needs someone to hit the ground running and support our prospective students through the journey of selecting the right career and education provider for them.
Qualifications and experience:
- Previous experience in a sales or customer service role, with a demonstrated ability to work to KPIs and targets.
- Previous experience within the Education sector or within Quality Assurance is desirable.
- Experience in or knowledge of the Pilates industry is beneficial but not essential.
- Excellent verbal and written communication skills.
- Stakeholder relationship building and rapport.
- Ability to work in a team environment.
- Attention to detail.
- Excellent time management skills.
Tasks and responsibilities:
- Be the key point of contact for prospective students and nurture their journey from prospect through to enrolment.
- Assign, create and update sales leads using the Pilates ITC sales pipeline and following the sales procedures.
- Manage, action and close leads for prospective students in line with KPIs.
- Data management of lead details in the Pilates ITC systems.
- Identifying new markets and opportunities for obtaining prospective students and promoting continuing education events through developing relationships and networking in the Pilates Industry and the broader related industries.
- Assist in processing enrolments for student Courses and Continuing Education in line with the Student Handbook, either directly or by coordinating with the administration team.
- Make outbound calls to prospective students and sales leads, working with leads to understand their needs and recommend suitable learning pathway, courses or training products.
- Build and nurture relationships with prospective students according to the Pilates ITC value set to ensure a positive customer service experience.
- Evaluate feedback and provide to the marketing team who will utilise for market insight and trends.
- Liaise with Marketing to ensure courses information and marketing is up to date, allowing accurate and timely nurturing of leads via digital touch points.
Benefits:
- There’s plenty of room to grow the role into something bigger and learn on the job!
- Quarterly bonus incentives.
- Discounted Pilates ITC Courses, Pathways and Continuing Education events! (If you’re up for it!)
- Heavily discounted Pilates and wellness services.
- Membership of a healthy and wellness forward workplace culture.
Email a cover letter and CV with subject line: “Sales and Career Advisor” to catecreedon@pilatesitc.edu.au.
Please note: this is a Perth-based role. WA applicants need only apply.